Voluntary Action Arun & Chichester

About Us

Privacy Notice

VAAC takes the protection of your data seriously. Our aim is to provide a personalised and valuable service whilst safeguarding our users’ privacy.

Collecting some personal information is necessary if we are to satisfy the expectations and requirements of our users and we have set out below what we will do with your personal information.

Visitors to this web site

When someone visits this website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Security and Performance

We use a third party service to help maintain the security and performance of our website. To deliver this service it processes the IP addresses of visitors to the site.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Use of Cookies

This site uses cookies to maintain and keep track of users’ preferences and authenticated sessions, to identify technical issues, user trends and effectiveness of campaigns, and to monitor and improve the overall performance.

Zoom Video Conferencing

The video conferencing app can put your privacy at risk.
It is ok to use Zoom but you need to take responsibility for ensuring that you have secured the sessions. Zoom privacy includes the right to collect data, store it and share it with third parties such as advertisers. This does not just include your name, location and usage information, but also “the content contained in cloud recordings and instant messages, files (and) whiteboards…….shared while using the service.”

The following actions will be taken to ensure security;

  • A public meeting link is public, so we will not share it with anyone we don’t trust.
  • Same goes for your personal meeting ID. This is essentially a personal phone number that people can “drop in” on at any time. We will set up a password for participants to verify their entry before entering.

When we are in a meeting, we will want to:

  • Manage screen sharing by ensuring we are the person in control of the meeting. To do this we will click on “Who Can Share” and confirm that “Host” is the only button clicked.
  • Manage participants by ensuring only signed-in participants can join the call. This way we will know who people are if they are behaving badly.
  • Set two-factor authentication, remove unwanted or disruptive participants, disable video for participants and disable private chat.
  • Say something if we see something and report unwanted activity, harassment and cyberattacks to Zoom directly.

Disclosure of personal information

We collect contact details via the web site for the purposes of providing a service to existing and potential customers. We will never disclose personal details without the consent of the owner. Details are only held for as long as is necessary to fulfil the service request.

Access to personal information

Individuals can find out if we hold any personal information by making a ‘subject access request’ under the General Data Protection Regulations. If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

Please make any such request in writing via our email address sharon.westcott@vaac.org.uk or by post to VAAC, The Town Hall, Clarence Road, Bognor Regis, PO21 1LD

If at any time you feel that we have failed to meet these standards then please either contact us or make a complaint direct to the Information Commissioner using their website www.ico.org.uk/concerns

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