Volunteering

Reception & Welcome Volunteer

For HOPE Charity Project

Register your Interest

We are looking for a warm and welcoming volunteer to be the first point of contact at our Family Support Hub in Findon. As a Reception Volunteer, you’ll play a key role in helping visitors feel comfortable and supported from the moment they arrive.

Tasks will include:

• Greeting and welcoming families and visitors to the Hub
• Offering refreshments and helping people feel at ease
• Handing out and collecting forms where needed
• Light general upkeep of the Hub (tidying, making sure the space feels welcoming)
• Supporting the team with small on-the-day tasks

Skills we’re looking for:

• A friendly, approachable manner
• Good communication and listening skills
• Reliability and willingness to help where needed
• Ability to maintain confidentiality and respect boundaries

Support:

You’ll work closely with the team at the Hub, with full guidance provided.

By volunteering with us, you’ll help create a safe, welcoming space for families who are reaching out for support - your presence really does make a difference!

Skills

Skills we’re looking for:

• Friendly and approachable personality
• Good communication and listening skills
• Reliability and punctuality
• Ability to maintain confidentiality and respect boundaries
• Willingness to help with light tasks (refreshments, tidying, handing out forms)

Nice-to-have (but not essential):

• Experience in a reception, customer service, or front-of-house role
• Confidence working in a community or family-facing setting

About HOPE Charity Project

HOPE Charity Project is a West Sussex–based organisation providing early intervention and emotional wellbeing support for young people and their families.

We run our Family Support Centre in Findon, offering weekly walk-in support sessions, 1-1 wellbeing sessions, creative clubs for young people, and evening support groups for parents and carers. Alongside this, we also deliver outreach into schools and the wider community.

Our approach is early, informal, and rooted in lived experience. We provide a safe, compassionate space where families can be heard, guided, and supported before reaching crisis point.

Each year we aim to support around 150 families across West Sussex, helping parents feel calmer and more confident, young people feel seen and safe, and families reconnect with hope for the future.

Details

• Yes - DBS check required
• Yes - Equality and Diversity Policy
• Yes - Expenses reimbursed
• Yes - Health and Safety Policy
• No - Is it fully accessible
  No wheelchair ramp as of yet.
• Yes - Ongoing support
• No - Suitable for physical or sensory impairment
• No - Suitable for Under 18's
• Yes - Training provided
• Yes - Volunteer induction
• Yes - Volunteer Policy
• Yes - Volunteers covered by insurance
• Yes - Written role description

Availability

Mondays, Wednesdays and Fridays Morning sessions: 9:30am – 12:00pm Afternoon sessions: 1:00pm – 3:00pm We are looking for two volunteers to share these sessions - you don’t need to cover every shift.

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