Volunteering

Volunteer Caseworker for Arun & Chichester

For SSAFA, the Armed Forces Charity

Register your Interest

Volunteer caseworkers are the lifeblood of SSAFA, supporting serving personnel, veterans and their families who need financial, practical, and emotional assistance. 

Upon accepting a potential beneficiary’s case, a caseworker becomes their SSAFA point of contact.

Caseworkers listen without judgement, gather information and assess support needs. They then complete a written case report outlining the help required.

A successful outcome could mean securing funding for; special equipment for someone with a disability, adaptions to a property so a beneficiary can remain at home, or for a rental deposit.

Caseworkers also sign-post people to specialist advice for example, support with benefits, housing, debt and mental health. The assistance provided through casework will often be life changing.

Skills

• You just need compassion, empathy, and a non-judgmental approach.
• Be friendly and approachable, have great written and verbal communication skills, reliable, and have basic IT skills.
• Access to a computer/laptop, internet, and a private space for confidential calls/meetings is necessary.
• Access to a car or public transport is also highly desirable because a visit to the home of a beneficiary will need to be made at the start of a new case but the rest of the administration and research tasks can be done at home.

A military background and/or prior casework experience is not required.

About SSAFA, the Armed Forces Charity

SSAFA (the Soldiers, Sailors, Airmen and Families Association) is the UK's oldest tri-service military charity.

Founded in 1885, it provides lifelong emotional, practical, and financial support to serving personnel (Regulars and Reserves), veterans, and their families.

Key Services & Support
Welfare & Casework: Over 2,500 trained volunteers offer face-to-face support in local communities across the UK and on overseas military bases.

Forcesline: A free, confidential, independent helpline and webchat available to anyone in the Armed Forces and their families.

Specialist Services: Assistance includes housing and debt advice, mentoring for transitioning service leavers, and organizing short breaks for military families with special needs.

Norton House: Provides free "home away from home" accommodation for families while loved ones receive treatment at the Defense Medical Rehabilitation Center.

Details

• Yes - DBS check required
• Yes - Equality and Diversity Policy
• Yes - Expenses reimbursed
• Yes - Health and Safety Policy
• Yes - Is it fully accessible
• Yes - Ongoing support
• Yes - Suitable for physical or sensory impairment
• No - Suitable for Under 18's
• Yes - Training provided
• Yes - Volunteer induction
• Yes - Volunteer Policy
• Yes - Volunteers covered by insurance
• Yes - Written role description

Availability

The role typically requires 1-2 hours per week once assigned a case, with cases usually resolving in about a month.

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