Canal Cafe Volunteer

For Chichester Ship Canal Trust

Welcoming customers to the Canal Cafe and serving them with products from our Cafe, gift shop and booking on boat trips. We welcome visitors of all ages and abilities and pride ourselves on giving all our visitors a warm friendly welcome to the Canal.

The biggest task is serving visitors with hot and cold drinks, sandwiches and snacks (sometimes toasted) and taking cash and card payments. To support the Cafe work, we clear and clean tables inside and outside, and operate the dishwasher to maintain a good supply of clean crockery. We also sell gifts and souvenirs. In addition we take bookings for our boat trips and rowing boat hire. We help our visitors with local information and answering questions such as boat trip times, where the bus stops, what ducks you might see on the Canal - it's always surprising.

Skills

No previous experience is necessary, but the ability to keep calm when it gets busy and a reasonable level of fitness are required. Offering great customer service is essential, so a welcoming smile, outgoing personality and politeness are necessary
Working with other volunteers, being a team player is essential.
We help our visitors with local information so answering visitor queries either face-to-face or from telephone calls is part of the role.
We use a modern till and full training is given for this.
We use a computerised trip booking system and training will be given if you would like to undertake this role.

About Chichester Ship Canal Trust

The Chichester Ship Canal Trust offers daily scheduled boat trips from February till October as well as popular charter trips and activities to get you closer to the water and to nature. Relax in our popular waterside Cafe and discover our industrial heritage. We offer rowing boat hire, canoe and SUP licences, fishing and walking. From the city centre, 4 miles of towpath leads to the Harbour. Run by volunteers, accessible for all.

Interests

Environment
Older People
Young People

Activities

General Helping
Retail

Details

No - DBS check required
Yes - Equality and Diversity Policy
No - Expenses reimbursed
Yes - Health and Safety Policy
Yes - Is it fully accessible
Yes - Ongoing support
Yes - Suitable for physical or sensory impairment
Yes - Suitable for Under 18's
Age: 16 and over
Yes - Training provided
Training is provided
Yes - Volunteer induction
Yes - Volunteer Policy
Yes - Volunteers covered by insurance

Availability

	Mon	Tue	Wed	Thu	Fri	Sat	Sun
Morning	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Afternoon	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Evening	No	No	No	No	No	No	No

Each day we have two small teams of volunteers; most of our volunteers work one or two half days a week. Normal shift times are 9am to 1pm and 1pm to 5.30pm. This includes setting up and clearing away. We usually have between 2 and 4 volunteers per session, depending on the time of year.