Volunteering

Customer service/Reception

For Arun & Chichester Citizens Advice

Register your Interest

Our customer service volunteers are the first port of call to an effective and high-quality advice service. We train our receptionists in customer service and very basic information giving.

Who is it for - This role is for someone who is looking to be in the office, around other volunteers, and interacting with clients at an early stage in the advice process.

Commitment - Minimum of four hours per week in a centre or outreach, and 1 hour additional whilst training. All training can be completed at home or in the office.

Training length – 4 weeks ‘on the job’ training plus ongoing updating as appropriate. 

Please note: When you express an interest in this role, you will be sent an email from the recruitment team at Arun & Chichester Citizens Advice inviting you to join them at an online taster session. These sessions are interactive and serve as a great opportunity to find out more about the organisation and available roles, and for them to answer any questions you might have.

Skills

What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:

• Be friendly and approachable
• Be non-judgmental and respect views, values and cultures that are different to your own
• Have good listening skills have excellent verbal and written communication skills
• Have good maths and IT skills be able to understand information and explain it to others
• Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• be willing to undertake training in your role

Details

• No - DBS check required
• Yes - Equality and Diversity Policy
• Yes - Expenses reimbursed
• Yes - Health and Safety Policy
• Yes - Is it fully accessible
• Yes - Ongoing support
• Yes - Suitable for physical or sensory impairment
• No - Suitable for Under 18's
• Yes - Training provided
• Yes - Volunteer induction
• Yes - Volunteer Policy
• Yes - Volunteers covered by insurance
• Yes - Written role description

Availability

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