Volunteering

Helpline Admin Volunteer

For Carers Support West Sussex

Register your Interest

In this role, you will support our Helpline team by helping to follow up with carers who may have registered with us but have not yet accessed support, or carers we have not heard from for a while.

You will help make sure carers feel remembered, valued and able to access support when they need it.

We are looking for people who are organised, confident with basic admin tasks, and comfortable communicating with carers by email or phone in a kind and professional way.

Key tasks will be:

• Follow up with carers who have registered but have not yet accessed support
• Contact carers we have not heard from for a while to check whether they need support
• Send follow up emails using agreed email templates
• Make follow up calls to carers where appropriate
• Update carer records on our database accurately and in a timely way
• Log brief notes after calls so staff can see what was discussed and any next steps needed

You will be provided with a CSWS issued laptop and can volunteer remotely. If preferred, you can also volunteer from our Littlehampton office

Skills

• Good administration and organisational skills
• Good attention to detail when updating records and entering information
• Confidence using a computer, including email, Microsoft Word and databases
• Friendly and professional communication by phone and email
• Ability to maintain confidentiality and handle sensitive information appropriately
• Ability to keep clear boundaries, understanding that this is an admin role and contact with carers will be time limited
• Confidence to pass any carer queries or concerns to the internal team for the right support and follow up
• Reliable, dependable and able to volunteer independently with support from staff when needed.

About Carers Support West Sussex

Carers Support West Sussex is an independent local charity supporting some of the 70,000 family and friend carers living in West Sussex. With more than 30,000 carers currently registered with us, we are dedicated to offering unpaid Carers information, guidance, and emotional support. Our aim is to deliver a well networked and supportive approach for each carer in the city/town or village in which they live.

We have more than 80 members of staff and over 30 volunteers, as well as a dedicated team of Trustees, we are committed to ensuring carers are recognised and listened to. Carers save the UK economy more than £1 billion pounds to the West Sussex economy and more than £150 billion across England and Wales.

Details

• Yes - DBS check required
• Yes - Equality and Diversity Policy
• Yes - Expenses reimbursed
• Yes - Health and Safety Policy
• Yes - Is it fully accessible
• Yes - Ongoing support
• No - Suitable for physical or sensory impairment
• No - Suitable for Under 18's
• Yes - Training provided
• Yes - Volunteer induction
• Yes - Volunteer Policy
• Yes - Volunteers covered by insurance
• Yes - Written role description

Availability

We ask volunteers to support us for at least three hours each week. These hours can be arranged flexibly between 10am and 4pm, during our operating hours, so support is available if needed. As training and equipment are provided, this role is best suited to volunteers who feel able to offer support for around three months or more.

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