Meet & Greet Volunteer

For Sussex Community NHS Foundation Trust

If you are friendly and can give clear, accurate information, come and be the first point of contact at Bognor Regis War Memorial Hospital, Minor Injury Unit to help provide extra support and a friendly face! If you are a good communicator, have a re-assuring nature and enjoy interacting with people, then this will be a great role for you.

What you will be doing:

Greet patients, registering their details and advise them on where they need to go
On busy occasions, when greeting patients, advise them that staff will be with them ASAP
Be a friendly face to talk to patients in the waiting room, advise them on potential waiting times and the MIU process
Direct patients to facilities such as refreshments/toilets
Direct patients to other departments (e.g. X-Ray), completing any documentation as required
Help patients fill out ‘Friend and Family Tests’ (FFT)
Notifying staff if any patients are distressed and when appropriate comfort/reassure patients
Update the waiting time board
Help organise policy folders and in the unit and stock flyers

Skills

A high level of communication and interpersonal skills
Ability to be patient and listen
Self-motivated; with an ability to think on your feet and work independently
Professional and friendly demeanour
Punctual and dependable
Demonstrates empathy and compassion

About Sussex Community NHS Foundation Trust

We are the specialist provider of community health and care services to the people of West Sussex and Brighton & Hove.
Every day our expert teams provide medical, nursing and therapeutic care to more than 8,000 people.

• We will provide excellent, compassionate care to people in or close to their homes so that they can lead healthy and independent lives.
• Our services will be shaped by our users, partners and staff and personalised for the individual and their specific circumstances.
• We will be a socially responsible, strong and sustainable business led by excellent staff.

Interests

Health and Social Care

Activities

General Helping
Supporting People and Befriending

Details

Yes - DBS check required
Yes - Equality and Diversity Policy
Yes - Expenses reimbursed
Yes - Health and Safety Policy
Yes - Is it fully accessible
Yes - Ongoing support
Yes - Suitable for physical or sensory impairment
We are happy to discuss any reasonable adjustments needed to make volunteering work for you
No - Suitable for Under 18's
Yes - Training provided
Yes - Volunteer induction
Yes - Volunteer Policy
Yes - Volunteers covered by insurance
Yes - Written role description