Voluntary Telephone Support Worker

For Affect

We are looking for friendly volunteers to offer free, confidential and non-judgemental support to people with a loved one in prison. We particularly welcome people with experience of prisons and the Criminal Justice System. We offer each client one session per week with their support worker which is up to one hour long. You will begin with one client but will have the option to increase this if you would like to. The time of each session is decided between the client and the support worker to fit with both of your schedules. We offer supervision every six weeks where you will be able to ask for advice from fellow support workers and members of our trust board.

Skills

Open-minded and non-judgemental
Compassionate and empathetic
Good listener
Able to make phone calls, use Zoom and access emails

Experience of prisons or the Criminal Justice System is not essential but may be beneficial to you.

About Affect

We are a small charity who offer free, confidential and non-judgemental telephone support to people with loved ones in prison. We are looking for volunteer telephone support workers, particularly those with experience of prisons and the Criminal Justice System, however this is not essential.

Interests

Crime, Victims and Offenders
Mental Health

Activities

Advice and Information
Supporting People and Befriending

Details

Yes - DBS check required
Yes - Equality and Diversity Policy
Yes - Expenses reimbursed
Yes - Health and Safety Policy
Yes - Ongoing support
Yes - Suitable for physical or sensory impairment
Phone work from home.
No - Suitable for Under 18's
Over 18
No - Training provided
No but the charity can sometimes pay for training if required.
Yes - Volunteer induction
Yes - Volunteer Policy
Yes - Volunteers covered by insurance
Yes - Written role description

Availability

	Mon	Tue	Wed	Thu	Fri	Sat	Sun
Morning	No	No	No	No	No	No	No
Afternoon	No	No	No	No	Yes	No	No
Evening	No	No	No	No	No	No	No

This volunteering position is completely flexible. Our group supervision sessions are usually held on a Friday afternoon, however one-to-one supervision can be organised if you are unable to attend at that time.